86+ NAMED SERVICES · 6 DELIVERY AREAS · 24/7 NOC/SOC · 11 YEARS WITHOUT A BREACH
Managed IT,
Sized to Your Business.
Vencer runs one catalog of named services across six delivery areas, and three ways to engage. Take the whole thing, co-manage alongside your internal IT lead, or bring us in fractional. We help you pick the shape that fits how your business actually operates.
Three Core Tiers · Field as Add-On
Foundation. Professional. Premier.
Field Layers Across All Three.
Three core tiers from a defined service catalog. Field is the mobile and field-primary add-on, applies across any tier, sized to your environment.
Tier 1
Foundation
Core managed IT for desk-based teams. Proactive monitoring, patching, backup, and business-hours support done properly, not the bare minimum.
- A real helpdesk during business hours, with monitoring and patching running behind it
- Response times you can hold us to (P1-P4 SLOs)
- On-site support visits (2 hrs monthly) and a technology business review cadence
- Block the attacks businesses actually get hit by: managed EDR, enforced MFA, and email threat filtering
- DNS protection at the network layer
- Ongoing security awareness training so your people stop the clicks
- Your data is genuinely covered: image-based server backup with cloud replication
- Microsoft 365 / Google Workspace cloud-to-cloud backup
- Cloud restore testing with verification, we prove the restore works, not just hope it does
- Your cloud, properly run: Microsoft 365 and Google Workspace administration
- Identity and access management (Active Directory / Entra ID)
- Azure / AWS subscription oversight
- Your network runs and stays secure: server monitoring with firewall and VPN management
- Wireless, UPS, and switch configuration oversight
- File-server and shared-drive management
Tier 2
Professional
The workhorse tier. Adds round-the-clock support, active security monitoring, and the strategic IT that regulated industries actually need.
- Coverage that doesn’t clock out: 24/7 after-hours response for critical issues
- Smooth employee onboarding and offboarding
- Priority handling for your executives
- Move from defense to awareness: dark-web monitoring for stolen credentials
- An annual risk assessment with a remediation roadmap
- Cyber-insurance questionnaire support so renewals don’t catch you flat-footed
- Recovery you can prove: documented restore results across both on-premise and cloud recovery paths
- Evidence you can hand to an auditor or insurer when they ask
- Control your sprawl: SaaS inventory to surface shadow IT
- License right-sizing to cut wasted spend
- Vendor management so you’re not chasing your software providers
- Performance you can see and tune: proactive LAN/WAN monitoring
- Hypervisor management across your virtualization layer
Tier 3
Premier
Full IT department on tap. Strategic Advisor, board-level reporting, dedicated account manager, and the entire security catalog included.
- A named account manager who owns the relationship
- Client-portal visibility and satisfaction reporting
- Benchmarking that shows how your IT stacks up
- Prove your security holds up: independent penetration testing and vulnerability scanning
- Incident-response rehearsals (tabletop exercises)
- Device persistence and removable-media control for regulated environments
- A recovery plan, not just backups: a written, tested DR runbook with named recovery targets
- Coverage extended down to the laptop (workstation cloud backup)
- Shaped to how your business actually runs
- A seat at the strategy table: dedicated Strategic Advisor capacity
- Board-level technology reporting
- IT contract review before you sign
- Infrastructure owned end to end: advanced network architecture
- Full hardware lifecycle and warranty management
Add-On
Field
Across all 3 tiers
Mobile and field-primary users, oilfield, construction, healthcare aides, mobile crews. Stripped to what matters away from a desk.
Per-user pricing for field users needing reliable connectivity and mobility services across remote and operational locations. Includes 24/7 phone-first support for field and production personnel. Scales with your field workforce.
The software that supports and enables our managed services plans is included in per-seat pricing. Microsoft licensing and other software not included in our managed services (Adobe, etc.) are not. Hardware and other associated costs are likewise excluded, but can be purchased through Vencer or invoiced together for single-pane-of-glass billing.
Three Ways to Work With Us
Choose the Model
That Fits How You Operate.
Most MSPs force one shape. We meet you where you are: full ownership, co-managed alongside your existing IT person, or fractional for smaller teams.
Bundled
Vencer owns IT fully. We help pick a tier (Foundation, Professional, or Premier) and add Field for mobile/field-primary users. Then we deliver and manage the full stack.
Scoped to your environment
Ideal for
- Companies with no internal IT
- Operators who want one accountable team
- Field-heavy or regulated environments
Co-Managed
Keep your IT person. We fill the gaps: 24/7 NOC/SOC, CVE response, M&A, international, security stack, after-hours.
Scoped to your environment: only the services you actually need
Ideal for
- One internal IT person, growing scope
- Need 24/7 coverage your hire can’t give
- Sector or M&A complexity beyond one person
Fractional
À-la-carte for specific IT services needs, smaller firms, or companies looking to build trust before ramping into a fully managed engagement. Vencer fills the senior-capability gaps to get your team on the right track.
Scoped to your environment: only the services you actually need
Ideal for
- 10–40 person teams looking to grow
- Startups needing IT from day one
- Companies not yet ready for our Keystone services (fully managed)
Not sure which model fits? A short conversation is usually enough. We ask about your current IT setup, sector, and 12-month horizon, then tell you honestly which model we'd recommend, even if it's smaller than what you came in for.
Not sure which tier or model fits?
A 30-minute conversation is usually enough to tell. No pitch.